ROLES & RESPONSIBILITIES

Planning (50%)

Planning Capability

• Take lead over all Planning stages, balance the creative side of the advertising agency and the business side of the client side.
• Implement the creative methodology of Mango Digital "Trendvertising" to consult clients.
• Come up with Communication plans to support and help the clients to enhance business performance. Mango Digital’s communication solutions don’t play alone as a specific plan of PR, Activation or Digital Advertising, the Planning Manager should be able to integrate communication plans but lead by digital.
• Put down directions for approach and guide the creative team/account team by creative brief. Fine tune to match with agreed approach. Consolidate deck and lead presentation.
• Overview and set up the effective KPIs for projects.
• Connect and work closely with the research team (Buzzmetrics, YouNet Media) for approach‘s data proven and consumer insights from social reports if any.
• Conduct the research queries to get more relevant insights for cracking the brief to solve clients’ problems.
• Consult clients on the ways for success communication methods by communication plan.
• Review and report campaigns to clients and take key learning for the next campaigns/plans.
• Use social tools and apply data effectively (social listening tools, influencer platforms, social analysis tools, etc...).
• Guide and lead case studies submissions of Mango Digital for Advertising Awards.

Data & Analytic Capability

• Understand YouNet Group products: Social listening tool, SocialTrend to guide direction for Social data team to collect data.
• Be able to work with the Customer Support team (team of YouNet Group) for issue related to SocialTrend dashboard.

Leadership (30%)

• Lead/manage/coach to build up planning team following company policy and core competency: 2 Strategic Planners, 1 Social Data Analyst
• Advocate Mango Digital core values to internal and external partners.
• Deliver training and coaching to team members/company to enhance planning skills and knowledge
• Build up good collaborative attitudes with other departments and solve everyone’s difficulties; listening to team member difficulties and motivating them; giving recognition for good performance as well as managing poor performance.

Management (20%)

• Work with BOM to build up working process for Planning team, execute and QC.
• Work with BOM to improve creative methodology and products/services of the company.
• Work with BOM to improve organizational structure and developing new business direction if any.

SUPERVISION GIVEN: Managing Director, Business Unit Heads

WORK RELATIONS : 

Internal

• Mango Digital: Account, Creative, Media Dept, Business Unit Heads;
• Other Business Units in YouNet Group: YNM, Buzzmetrics, YouNet AM; 
• YouNet Head Office: HR.

External: Clients, Third parties, KOL/KOC, Talent Representatives/agencies...                                                                                                       

BENEFIT: 

• Salary Package for 3 years
• 13th month salary, annual bonus.
• Premium healthcare insurance
• 12 days of annual leave & 5 days of sick leave
• Performance appraisals and promotion every year
• Standard health check
• Company trip, Year end party, Team building & Happy hours,...
• Occasion-based offerings: Birthday, wedding, maternity,…
• Parking support
• Equipment for work (PC / laptop)
• Free in-house entertainment facilities: foosball, book tree, coffee and snack

PROMOTION: Business Unit Heads

REQUIREMENTS

Knowledge:

• Experience in many industries such as: dairy, FMCG, F&B, insurance, smartphones, digital wallet, banking, electronics, home appliances, etc.
• Experience in building Brand and support Marketing strategy for Clients following popular marketing models to support business performance.

Skill: 

• Excellent Presentation skills
• Be able to read & understand Social Listening Reports and apply in planning stage
• Be able to ensure the quality of campaigns from concept can be fully delivered in execution phases
• Strong leadership & people management skills
• Working under ‘agency side‘ pressure
• Collaborative in teamwork
• Proactive and solution-driven
• Flexible and sustainable      

Experience:

• 7-10 years of experience in planning roles
• Brand Strategy Planning/Social Strategy Planning
• Digital background is a must    

Personality:

• Entrepreneurship mindset
• Love to explore
• High sense of judgment & responsibility
• Possesses high level of reliability, integrity and personal ethics        

ROLES & RESPONSIBILITIES

ACCOUNT: 70%

Client Services

• Continuously strengthen the relationship between Mango Digital with clients and business partners and enforce the agency’s culture and values.
• Manage the day-to-day relationship with clients, building and maintaining strong working relationships so that they trust and value your opinions.
• Liaise with clients regularly – responding to briefs, attending meetings, status reporting, information seeking & researching, managing milestones and approvals.
• Manage client expectations and satisfaction on high standards on every campaign.
• Give good strategic advice to clients based upon keen understanding of marketing, brand-building; strong knowledge and experience of Digital platforms.
• Leading a team to provide the utmost level of client service.

Project management

• Collaborate with internal team to develop plan and lead presentations.
• Account-manage and deliver end-to-end digital campaign and project performance.
• Monitoring campaign and project performance, timelines, human resources and budgets and report on these regularly to the Account Director/Managing Director.
• Identifying and resolving issues before they arise.
• Completing projects to a specific schedule and within an agreed budget & KPI.
• Using your communication skills to push clients, and the internal team, creatively and strategically.
• Work collaboratively with other internal teams, including Planning, Creative, Community, Media and other Social Listening Companies in YouNet Group (Buzzmetrics, YouNet Media) to ensure the best result for client(s).
• Control project P&L to ensure the required profitability for Agency.
• Develop case studies that build the agency’s credential and reputation.

Team development

• Developing team members qualified for company business needs such as assigning jobs, managing team workload and performance, giving feedback to team members in a timely manner periodically.
• Deliver training and coaching to team members to enhance their skills and knowledge in client service, project management, and team management.
• Inspiring all the relevant teams, and solving everyone’s difficulties; listening to team member. difficulties and motivating them; giving recognition for good performance as well as managing poor performance.

BUSINESS: 30%

Current Client

• Gaining trust and maintaining good relationships aim to promote the expansion of business with existing clients.
• Creating opportunities to grow business in terms of revenue on assigned accounts.
• Consulting client to the right direction based on agency’s capabilities and client’s need.

New Client

• Supporting Account Director & Managing Director to approach new clients for selling.
• Acquiring new clients and new services for the agency is PLUS.

Report to: Head of Account/Managing Director

Promotion: Associate Account Director, Account Director

Benefit: Basic Salary, 13th month Salary, KPI Bonus

REQUIREMENTS

Experiences & Knowledge:

• At least 8 years digital agency experience in the same scope of work.
• Great account management skill that is built on keen understanding of marketing, brand-building; strong knowledge and experience of Digital platforms (Creative, Social Content, Social Media, KOL/Community, Social Listening…).
• Significant experience in professional client relationship management.
• Excellent project management skills, with experience of managing budgets, human resources and schedules.
• Ability to manage multiple projects at a time while paying strict attention to detail and budgetary restraints.
• Has ability to work independently and supervise a team of 3-4 Account Executives/Senior Executive, Account Supervisors.

Skills:

• Excellent written and oral communication skills, presentation skill (both Vietnamese & English).
• Effective team management capabilities. Ability to manage your own workload and supervise the work of others concurrently. 
• Good team working skills and the confidence to lead and motivate a team (not only Account team but whole project team also).
• Good analytical and organizational skills as well as communication skills.
• A persuasive and confident approach to creative projects.

Personality:

• Proactive, positive attitude, creative thinking, strong problem solving/ troubleshooting skills, willing to learn, adapt and operate with a dynamic and fast moving working environment.
• Be able to perform under high pressure to meet deadlines and demanding targets.

BENEFIT

• Salary Package for 3 years
• 13th month salary, annual bonus.
• Premium healthcare insurance
• 12 days of annual leave & 5 days of sick leave
• Performance appraisals and promotion every year
• Standard health check
• Company trip, Year end party, Team building
• Occasion-based offerings: Birthday, wedding, maternity,…
• Parking support
• Equipment for work (PC / laptop)
• Free in-house entertainment facilities: foosball, book tree, coffee and snack.

ROLES & RESPONSIBILITIES

ACCOUNT: 80%

Client Services

• Continuously strengthen the relationship between Mango Digital with clients and business partners and enforce the agency’s culture and values.
• Manage the day-to-day relationship with clients, building and maintaining strong working relationships so that they trust and value your opinions.
• Liaise with clients regularly – responding to briefs, attending meetings, status reporting, information seeking & researching, managing milestones and approvals.
• Manage client expectations and satisfaction on high standards on every campaign.
• Give good strategic advice to clients based upon keen understanding of marketing, brand-building; strong knowledge and experience of Digital platforms.
• Leading a team to provide the utmost level of client service.

Project management

• Collaborate with internal team to develop plan and lead presentations.
• Account-manage and deliver end-to-end digital campaign and project performance.
• Monitoring campaign and project performance, timelines, human resources and budgets and report. on these regularly to the Account Director/Managing Director.
• Identifying and resolving issues before they arise.
• Completing projects to a specific schedule and within an agreed budget & KPI.
• Using your communication skills to push clients, and the internal team, creatively and strategically.
• Work collaboratively with other internal teams, including Planning, Creative, Community, Media and other Social Listening Companies in YouNet Group (Buzzmetrics, YouNet Media) to ensure the best result for client(s).
• Control project P&L to ensure the required profitability for Agency.
• Develop case studies that build the agency’s credential and reputation.

Team development

• Developing team members qualified for company business needs such as assigning jobs, managing team workload and performance, giving feedback to team members in a timely manner periodically.
• Deliver training and coaching to team members to enhance their skills and knowledge in client service, project management, and team management.
• Inspiring all the relevant teams, and solving everyone’s difficulties; listening to team member difficulties and motivating them; giving recognition for good performance as well as managing poor performance.

BUSINESS: 20%

Current Client

• Gaining trust and maintaining good relationships aim to promote the expansion of business with existing clients.
• Creating opportunities to grow business in terms of revenue on assigned accounts.
• Consulting client to the right direction based on agency’s capabilities and client’s need.

New Client

• Supporting Account Director & Managing Director to approach new clients for selling.
• Acquiring new clients and new services for the agency is PLUS.

Report to: Head of Account

Promotion: Senior Account Manager

REQUIREMENT

Experiences & Knowledge:

• At least 6 years digital agency experience in the same scope of work.
• Good account management skill that is built on keen understanding of marketing, brand-building; strong knowledge and experience of Digital platforms (Creative, Social Content, Social Media, KOL/Community, Social Listening…)
• Good experience in professional client relationship management.
• Excellent project management skills, with experience of managing budgets, human resources and schedules.
• Ability to manage multiple projects at a time while paying strict attention to detail and budgetary restraints.
• Has ability to work independently and supervise a team of 1-2 Account Executives/Senior Executive/Account Intern.

Skills:

• Excellent written and oral communication skills, presentation skill (both Vietnamese & English).
• Effective team management capabilities. Ability to manage your own workload and supervise the work of others concurrently. 
• Good team working skills and the confidence to lead and motivate a team (not only Account team but whole project team also).
• Good analytical and organizational skills as well as communication skills.
• A persuasive and confident approach to creative projects

Personality:

• Proactive, positive attitude, creative thinking, strong problem solving/ troubleshooting skills, willing to learn, adapt and operate with a dynamic and fast moving working environment.
• Be able to perform under high pressure to meet deadlines and demanding targets.

BENEFIT

• Salary Package for 3 years
• 13th month salary, annual bonus.
• Premium healthcare insurance
• 12 days of annual leave & 5 days of sick leave
• Performance appraisals and promotion every year
• Standard health check
• Company trip, Year end party, Team building
• Occasion-based offerings: Birthday, wedding, maternity,…
• Parking support
• Equipment for work (PC / laptop)
• Free in-house entertainment facilities: foosball, book tree, coffee and snack.